Pre-Sales Questions.
Will I need new Phones?
Our VoIP phone system can work with virtually any phone out there - however, we will gladly quote you new phones if there is reason to replace them.
Do I have to sign a contract?
Not at all! Our service is month-to-month. If you really want to have a contract we are happy to draw one up for you.
is my internet connection good enough for voip?
Typically, our answer is "Yes" but there is a basic rule: Your upload speed must be greater than 2Mbps. Consistent connections are preferred (T1, Coaxial, or Fiber). Functionality/call quality can be limited on DSL, due to the inherent inconsistency of DSL connections.
To test your internet connection, use this tool: http://qos.bluip.io/api/qos/
To test your internet connection, use this tool: http://qos.bluip.io/api/qos/
can I depend on a soft phone application?
A soft phone application is considered a convenient "nice-to-have" that should not be depended on, especially for business. It's highly recommended that your business has real desk phones, which work in tandem with our mobile app.
Technology Questions.
What is POE?
Power over Ethernet (PoE) is a technology for wired Ethernet local area networks (LANs) that allows the electrical current necessary for the operation of each device to be carried by the data cables rather than by power cords. Doing so minimizes the number of wires that must be strung in order to install the network. We use with the proper managed switch we can use (POE) to power your phones. This allows us to have a Battery Backup to keep the phones up in case of a power outage.
What is e-fax?
eFax works just like a normal fax machine, but instead, the fax machine is just an online web portal. When you receive a fax, it will be saved in your eFax portal, and it will be emailed to you as a PDF file.
does my network need a seperate vlan for my phones?
You don't need to put your VOIP services on a seperate VLAN from your data devices but it is a good idea. This way issues that arise in your data network can't effect your phones. It also makes it easier to configure quality of service for your voice devices.
What is SIP ALG?
A SIP ALG, or SIP Application Layer Gateway, is a program that runs on your router or modem (or both!) that re-writes the network packets that flow between your phones and our servers. You must disable this feature to expect VoIP to function properly. If you do not know how, we will gladly help you disable your SIP ALG.
If your router/modem has a SIP ALG enabled, Perfect Voice & Data is not responsible for dropped or missed calls - so if you do not heed our warning to disable it, we cannot guarantee anything will function properly.
If your router/modem has a SIP ALG enabled, Perfect Voice & Data is not responsible for dropped or missed calls - so if you do not heed our warning to disable it, we cannot guarantee anything will function properly.