Services Why PVD HIPAA Pricing FAQ Contact 📞 (330) 441-4032
📍 Proudly Serving Ohio and surrounding states

Your Business Phone,
Done Right.

Cloud-based phone systems with AI-powered receptionists, seamless software integration, and real local support. When you have a problem, you call us — and we answer.

99.9% Uptime SLA
✓ HIPAA Compliant
✓ No Contracts — Ever
✓ Local Ohio Support
99.9%
Network Uptime
5
Redundant U.S. Data Centers
Local
Ohio-Based Support Team
99.9%
Network Availability
5
Redundant U.S. Data Centers
HIPAA
Compliant Infrastructure
Local
Real People — Not a Call Center

Everything Your Business Needs to Communicate

A complete cloud phone system built for how modern businesses actually work — flexible, reliable, and simple to manage.

☁️

Hosted Cloud PBX

Enterprise-grade phone system in the cloud. No hardware to maintain, no on-site equipment. Scales with your business from day one.

🔁

Auto Attendant

Professional multi-level auto attendant greets callers 24/7. Route calls to the right person or department every time.

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Voicemail to Email

Never miss a message. Voicemails are delivered straight to your inbox as audio files so you can listen from anywhere.

⏺️

Call Recording

Inbound and outbound call recording for training, compliance, and quality assurance. Store and access recordings securely online.

🎙️

Conference Calling

Built-in audio conferencing for your whole team. No third-party services needed — it's all part of your PVD system.

📠

Fax to Email

Receive faxes directly in your inbox as PDF attachments. Keep your fax number without the machine, paper, or ink.

🤖

AI Intelligent Receptionist

Our AI-powered virtual receptionist answers calls, routes inquiries, and handles common questions 24/7 — so no call goes unanswered, even after hours.

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API & Software Integration

We specialize in connecting your PBX and AI systems to your existing business software via API — CRMs, ticketing systems, scheduling tools, and more.

🎧

Call Queues

Keep callers informed and on the line with professional call queuing. Distribute incoming calls across your team fairly and efficiently — no caller left behind.

The Big Guys Can't Give You This.

RingCentral has 600,000 customers. We know ours by name. When something goes wrong — and sometimes things do — you're talking to someone who knows your setup, your business, and your team.

  • ✓ Ohio-based support team serving Ohio and surrounding states
  • ✓ No waiting 45 minutes on hold with a call center
  • ✓ Flexible rollout — go department by department at your pace
  • ✓ Works with your existing DSL, cable, or fiber connection
  • ✓ Online management from anywhere, at multiple admin levels
  • ✓ Multiple direct inward dialing (DID) numbers included
  • ✓ AI intelligent receptionist — answers and routes calls 24/7
  • ✓ Expert API integration with your CRM and business software
  • ✓ No contracts — we earn your business every single month
  • ✓ Integrated with MAL Network Engineering — we fix network issues, not blame them
Feature PVD Big Vendors
Local Ohio Support✓✗
Answer the Phone✓✗
Know Your Business✓✗
Flexible Contracts✓✗
HIPAA Compliant✓✓
99.9% Uptime✓✓
Cloud PBX✓✓
Network Engineering Support✓✗
🌐 Network Engineering Partner

Most VoIP Companies Blame Your Network.
We Fix It.

When VoIP phones don't work, the typical provider points at your network and walks away. Not us. Through our tight integration with MAL Network Engineering LLC, we can assess, design, and optimize your network infrastructure to ensure your phones work perfectly — every call, every time.

Most businesses don't realize their call quality problems are solvable network problems. We can actually help.

Learn about MAL Network Engineering →
🔍 Network assessment & design
📶 QoS configuration for VoIP
🔒 Secure VLAN segmentation
⚡ Bandwidth optimization
🛠️ End-to-end troubleshooting
🏥 HIPAA Compliant

Built for Healthcare.
Trusted by Medical Professionals.

If your business is subject to HIPAA regulations, you need more than a standard phone system. Our platform is specifically configured for healthcare providers — protecting patient communications while keeping your team fully connected.

🔒 Encrypted voice transmission
📋 BAA agreements available
🛡️ Secure voicemail storage
⏺️ Compliant call recording
📊 Audit trail logging

Simple, Transparent Pricing

No hidden fees, no surprise bills. Pick the plan that fits your team — or call us and we'll build a custom quote.

Enterprise

Custom

tailored to your needs

For larger organizations, healthcare providers, or businesses with complex communication requirements.

  • ✓ Unlimited users
  • ✓ Everything in Professional
  • ✓ HIPAA compliance package
  • ✓ BAA agreement
  • ✓ Dedicated account manager
  • ✓ Custom onboarding & training
  • ✓ Priority support SLA
Contact Us

What Ohio Businesses Say

Real customers, real results. Here's what it's like working with a phone company that actually picks up the phone.

"

Switching to PVD was the best decision we made for our office. Setup was smooth, and when we had a question in week two, someone actually answered the phone and walked us through it. Can't say that about our last provider.

SM
★★★★★
S. Mitchell
Ohio and surrounding states Medical Practice
"

We had 4 locations and a complex call routing setup. PVD built out exactly what we needed and explained every step. The voicemail-to-email feature alone saves us hours every week.

TR
★★★★★
T. Reynolds
Multi-Location Retail, Ohio
"

After years paying too much for a system that needed constant on-site fixes, PVD moved us to the cloud in under a week. Uptime has been rock solid and the price is a fraction of what we were paying.

JK
★★★★★
J. Kovacs
Professional Services, Akron OH

Common Questions

Everything you need to know before making the switch.

Not necessarily. Our system works with most existing IP phones, and also with standard analog phones using an adapter. In many cases your team can use softphone apps on computers or mobile devices — no desk phone required at all. We'll assess your existing equipment during onboarding.
Our system works with standard business connections including DSL, cable, and fiber/T1. We recommend at least 100 Kbps per simultaneous call. During your onboarding we'll assess your connection and ensure your network is configured for optimal call quality.
Yes — number porting is included. We handle the entire transfer of your existing business phone numbers to our system. Your clients call the same numbers they always have. The process typically takes 7–14 business days, and we keep your current service running throughout so there's zero downtime.
Most businesses are fully up and running within a week. We also support phased rollouts — bring one department over at a time if you prefer a gradual transition. We handle configuration, testing, and training so your team is confident from day one.
Yes. We offer HIPAA-compliant configurations including encrypted voice transmission, secure voicemail storage, and Business Associate Agreement (BAA) signing for covered entities. If you're a medical practice, clinic, or healthcare organization, we'll walk you through exactly how our system meets your compliance requirements.
Our infrastructure spans five U.S. data centers with automatic failover — if one goes down, your calls keep routing seamlessly. For your office, we can configure automatic call forwarding to mobile devices during outages so your business stays reachable even when the lights are out.

Let's Find the Right Solution for Your Business

Tell us a bit about your business and we'll put together a custom quote. Or just give us a call — we answer.

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🌐
Customer Portal
📍
Service Area
Ohio and surrounding states

Get a Free Quote

We typically respond within one business day.